Frequently Asked Questions

Congratulation, you’re only 3 steps away from joining the Youtiful Community.

1. First of all, select your shade and the quantity you’d like to purchase.
2. Then, click on the big “Add to Cart” button to open your cart.
   On your cart, carefully check your items and click on the “Checkout” button
3. Fill in your information, choose your delivery and place your order.

That’s it! Very easy.

Your order number start with “Y” followed by a unique 5 digits number (for example Y10001).

We will send you a confirmation email after you placed your order, on which you can find your order number.

If you forgot that email, just give us a chat and we’ll find your order number.

Congrats, you’ve got a discount!

You’ll be able to apply your discount on our secure checkout page (after adding an item to your cart and clicking on the “proceed to checkout” button):

• If you’re on computer, you’ll see a field to apply your coupon on the right panel below your order summary
• If you’re on mobile, you’ll have to open your order summary (at the top of the page) to find the coupon field

Please note that some discounts are only available on your first order.

We allow up to 24 hours for customers to edit there order or change an address*.

To edit your order for what ever reason please contact our support staff at [email protected]

All requests will need to take place within 24 hours of purchase, after this time-frame the order will begin processing and shipment.

*Edits are limited to: shipping/billing address, change in item quantity, change to a different product of same or below value.

We accept payment via Credit card, Debit card, MasterCard or VISA, so you can select the most suitable one for you. Our website is 100% secured and your card information are always encrypted and never stored on our side.

All our prices are tax-exclusive, and taxes are calculated during checkout according to your shipping address. Please note that some countries might charged you additional import taxes for packages received from abroad (kindly refer to your country specific rules regarding import).

Please be advised that our shop is in U.S dollar and you are billed the converted amount in your local currency. While the content of your cart could be displayed in your home currency for your convenience, the checkout will use USD at the most current exchange rate. The amount should depend on your credit card currency and foreign transaction fees.