RETURNS POLICY
Replacement & Refunds
Had a change in heart? If you wish to return your Youtiful order, please do so within 45 days.
Use the Contact Us form or email us at [email protected] and our team will gladly provide you with the closest return address (depending on your location). Once your returned product is received, an email will be sent to notify you and a refund will be processed through the original method of payment within 14 days.
In the case that the product comes defected or damaged on arrival, simply email us a photo/video of it and a replacement will be shipped out to you straight away!
Conditions For Returning Goods To Youtiful:
1. To request for a replacement, customers are required to provide photographic evidence of the products manufacturing defects/damage to [email protected]. If the case meets the guidelines mentioned above, we will happily cover related cost to deliver a replacement.
2. The customer returning the goods will be responsible for the cost of return via Registered Mail – unless other arrangements have been negotiated with Youtiful.
3. The product must be returned unused, and in it’s original condition.
4. Any product returned to Youtiful must not have any permanent damage such as: engraved or indelibly marked. If the product is return to Youtiful like this, the goods will not be accepted as they are not in a resalable/original condition. In this case, the product will be returned to the customer.
However this cancellation right does not apply in the case of a Contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Youtiful reserves the right to make changes to the 45-Day Money Back Guarantee Terms and Conditions without notice.
SHIPPING & DELIVERY
Though based in United States some of our products could be shipped from our Fulfillment Warehouse in Asia. Shipping directly from our fulfillment warehouse allows us to ensure the best quality control and naturally the savings are passed on to you as our customer.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at [email protected] as soon as possible.